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EXCHANGE AND RETURNS POLICY

We know that shopping online may not be like shopping in a physical store.

All our products are photographed so you can see every detail.

The measurements can be checked in the product description field.

In case you have questions about the size, we will always be available to serve you <3

However, if the product does not work as you expected, the exchange can be made following the following terms, read carefully,

We will not make the exchange if the terms are not followed.

EXCHANGES

In case of exchange, contact us within 7 calendar days after receiving the goods, via email lahainastore@gmail.com

informing your personal data, order number and the reason for the exchange.

We will respond to your email within 6 business days.

The order must be sent with the tag attached to the piece.

A shipping label will be sent if the exchange is by post office, you must take the package with the label to the nearest agency.

* The deadline for you to post the product is 6 calendar days, so you have a deadline to post the pieces.

*If the deadline is not met, the right to free exchange will be lost.

If the exchange is by carrier, the product will be collected at the same shipping address registered on our website.

We do not exchange gifts.

In the event of an exchange for a product with a lower value, a credit will be granted in the amount that will be available for use on our website.

Our products are manufactured in small and limited quantities, we do not guarantee the availability of the same product for exchange.

I PURCHASED A PIECE OF THE PROMOTION, IT IS BACK TO THE NORMAL PRICE AND I WANT TO EXCHANGE, WHAT HAPPENS?

The price always to be considered for exchange or chargeback is the final amount you paid.

Regardless of the price the piece is currently costing on the site. If the part you purchased is out of sale, you will have to pay the current price of the part.

  Always check the size chart, if you're still in doubt, call us! We are always willing to help you. Especially when running promo.

REASONS FOR EXCHANGE ACCEPTED  

Exchange for another size;

Exchange for defect resulting from its production;

Exchange for another product.

REASONS FOR EXCHANGE NOT ACCEPTED

We do not exchange gifts;

Products that have been modified with tweaks etc;

Finding of Misuse and Violated Tag.

Items purchased on sale, sale, promotion or bazaar.

READ WITH ATTENTION

  Items purchased on clearance, sale, promotion, bazaar or discount will not be exchanged with free shipping;

We do not carry out free exchange of accessories;

If the returned product comes back with damage, the product will be returned to the customer and will lose the right to return;

DEVOLUTION

The return request for regret or withdrawal must be made through the email lahainastore@gmail.com, available on our website, within 07 (seven) calendar days from the date of receipt of the product, according to article 49 of the Code. of Consumer Protection.

- We will only refund the value of the product, excluding the return of the amount paid for shipping.

- You must follow the information: Send the e-mail informing the  order number, CPF, contact telephone number, full address and reason for the return, after analysis and authorization from our call center, the product can be dispatched.  

- The product must be sent in the original packaging, usually a cardboard box. If the customer has already discarded the packaging, it must be packed in a package that protects the product against damage during transport.

- The product tag must not be violated and the product cannot show any signs of use or any type of modification made by the customer.

- Upon receipt of the returned product, Lahaina will analyze it to confirm the conditions required in cases of return. The period for analysis is up to 7 (seven) business days, counting from the receipt of the product. After analysis, you will be informed via email about the cancellation of the order.

- A shipping label will be sent if the exchange is by post office, you must take the package with the label to the nearest agency.

* The deadline for you to post the product is 6 calendar days, so you have a deadline to post the pieces.

If the deadline is not met, the right of free return will be lost.

- If the exchange is by carrier, the product will be collected at the same shipping address registered on our website.

- The refund of the value of the product will be carried out according to the payment method chosen by the customer at the time of purchase. If the purchase is made by credit card, the chargeback will occur according to your card bill and the number of installments chosen. In the case of bank slip, an account will be requested for reimbursement.

- Gifts sent by the brand, must return with tag and without signs of use.

- We emphasize that Lahaina - Clothes that heal  reserves the right not to accept the return of the product if the above policies are not complied with.

- All communication regarding the return process must be made via email and never via WhatsApp or social media.

m be checked in the product description field.

In case you have questions about the size, we will always be available to serve you <3

However, if the product does not work as you expected, the exchange can be made following the following terms, read carefully,

We will not make the exchange if the terms are not followed.

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